Filling the Gap – what www.sxt.org.uk can do for health commissioners

SXT Health CIC is a social enterprise with a mission to improve access to sexual and reproductive health services. Its website www.sxt.org.uk signposts members of the public to the right SRH service, in the right place, at the right time, and is designed to meet the needs not just of patients, but of providers and commissioners too.

For health commissioners, real-time gap analysis is essential to understand who is doing what, where and when. To deliver high quality gap analysis it is important that:

1. all sexual & reproductive health services are in one database

2. the same database can be reviewed as a map & a list of providers

3. the provider list can be filtered by the services provided

4. the services can be filtered by location & the hours of service

www.sxt.org.uk can provide real-time gap analysis and commissioners can apply for access to a special login that provides the level of oversight cited above. Once high quality real-time information is available it is then possible to commission services where there are gaps.

The www.sxt.org.uk database is growing all the time and the flexibility of this tool supports providers in keeping their data up to date. As more commissioners and providers engage with www.sxt.org.uk it is possible to enter a virtuous cycle where the service can develop in line with local intelligence about demand and other public health indices. The analytics dashboard for commissioners enables them to set filter (A) by the area of the search, service group and date ranges. It is also possible to see real-time use (B) of www.sxt.org.uk and identify when a client used the service, what they were looking for and which provider they chose. Feedback about www.sxt.org.uk (C) and confirmation that the client received the service can also be seen on this dashboard.

If you would like to login to www.sxt.org.uk as a commissioner please email feedback@sxt.org.uk

What www.sxt.org.uk can do for clients, providers, commissioners and public health

SXT Health CIC is a social enterprise with a mission to improve access to sexual & reproductive health services. It has created www.sxt.org.uk - a mobile enabled website with a lot to offer to clients, providers, commissioners and pubic health.

Clients

www.sxt.org.uk has been designed first and foremost for clients - to help them find the right health service in the right place at the right time.  

The website works on all machines regardless of their screen size, and, thanks to responsive programming, it also works on mobile phones without the client needing to download an App.  

It is possible for the client to share pages from the website by email or SMS to, for example, inform a partner of available services. This can be done anonymously if the client wishes. Finally, there is a slide out feedback form so that clients can score the SXT service. This is currently completed by 8.5% of clients and 81% give a score of eight or more out of ten.

Providers

Changes have been made to the ‘back end’ of the website to help providers overcome some of the IT difficulties they may encounter at work, e.g. with older internet browsers.  Firstly, providers can sign up and edit their SXT pages, quickly and simply, on a smartphone.  

Providers can use their page on www.sxt.org.uk as a flexible advert, giving up to the minute information on opening times, services available, how/whether to book, and how best to travel to them. They can give different staff management rights over the page. And they can access analytics on how/why their services are being used, as well as feedback from clients.

Commissioners

It is difficult to appreciate where there are gaps in service and yet this information is key to optimize commissioning.  Gap analysis is available in real-time within www.sxt.org.uk, so that commissioners can view client use and providers chosen, with an oversight of provision that can be filtered by service, hours of operation and location.  

The impact of targeted marketing can be visualized in www.sxt.org.uk, where it is possible to see usage for a specific location and providers chosen, to determine client behaviour.  Like for providers, this information can be downloaded in formats that support analysis in separate software to inform and develop future programs.

Public health

This is a confidential service for all users, but it is possible to, anonymously, follow the client's journey through the website - from digital public health advert, to finding a provider, right through to whether they received a service, which they can rate with a simple thumbs up | thumbs down.  

The anonymous digital end-to-end tracking makes it possible for the first time to calculate an objective return on investment for public health marketing campaigns.

To fins out more, please visit www.sxt.org.uk, or watch this 5 minute film.